Who we are and what we do
We are a company that specializes in value addition of locally mined precious metals and gemstones (gold, silver and diamonds) into genuine, world class and affordable jewellery.
Our commitment to you:
- To be polite, helpful and treat you with respect;
- To welcome your feedback on the services we provide;
- To be fair and understanding with all your needs;
- To listen carefully in order to understand and assist with your needs;
- To ensure a cheerful, courteous and efficient response to all your enquiries/ queries within the same business day;
- To do what we say we will do;
- To fully explain all our actions;
- To provide a friendly shopping environment.
You can help us serve you better by:
- Giving us honest and constructive feedback through sending your messages to email address sales@aurex.co.zw or WhatsApp number +263 785 704 899;
- Giving us information that is timely, accurate and complete with regards your product requirements;
- Highlighting your future needs and expectations;
- Making Aurex your number 1 choice for all your jewellery material and service needs.